365-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If a job we did isn’t right, we come back and fix it – no charge, no argument, no form to fill out first. That’s the 365-Day Done Right Promise, and it’s stamped on every job we complete under The Haven Standard.

Call (980) 580-8641

What it means in practice: you have a full year from the date of service. If something we did fails, or wasn’t done the way the written scope said it would be, you call us. A real person answers. We schedule a return visit. We fix it. You sign off when you’re satisfied. That’s the whole process – four steps, none of which cost you anything and none of which require you to prove we made a mistake before we show up.

The promise isn’t underwritten by fine print that excludes most situations. The terms page spells out exactly what’s covered, and we’ll walk you through it on the phone if you’d like. What we won’t do is look for a way out of it.

Why We Answer Fast, Everywhere

A one-truck operation can give you good work. What it can’t always give you is someone who picks up the phone at 10 p.m. on a Tuesday, or a crew that can be at your door within two business days because another tech is already in your zip code.

Since 2009, Emberly has built something a solo operator can’t replicate: local crews in place across 34 states, vehicles stocked with materials sourced through Haven’s buying network – DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, Copperfield – so a technician doesn’t have to order parts and reschedule you. When you call (980) 580-8641, a live person answers around the clock and confirms your appointment within one business hour. Most visits are booked within two business days. That window is honest because the infrastructure behind it is real – not a promise made and then walked back when dispatch gets busy.

How We Make It Right

You Tell Us

Call (980) 580-8641 and tell us what’s wrong. That’s the whole first step. You don’t need a case number, a written complaint, or a photo of the problem. A live person answers 24 hours a day, 7 days a week – they’ll pull up your job record, including the documented photo archive from your original visit, and open a return ticket on the spot.

We Come Back Out

We schedule a return visit, and we treat it with the same priority as a new booking. A named technician is assigned, you get a text when they’re on the way, and they arrive in the window we gave you. No waiting around for a vague “sometime in the morning.”

We Fix It

The tech reviews the original photo record from your job – that documentation exists precisely for situations like this – identifies what isn’t right, and corrects it. No new estimate, no additional charge, no “well, that part isn’t covered.” The written scope from your original job is what governs, and the 365-Day Done Right Promise covers what it says it covers.

You Sign Off

We don’t close the return visit until you confirm the work is right. Not when the tech says it is – when you do. A new photo record is documented and added to your file. The job is only done when you say it’s done.

Before

After

What Stands Behind the Promise

A guarantee is only as solid as the people and systems behind it. Here’s what’s actually in place.

Every technician who works under the Emberly name is background-checked, uniformed, and arrives as a named, assigned individual – not whoever happened to be free. License information is displayed on the page, not tucked away in a PDF you’d have to ask for. That’s H.A.V.E.N. “Verified crews” – not a marketing line, an operating requirement.

Every job is quoted in writing before anyone starts, covering price, scope, and warranty. Haven Standard Clause 1 – “Have it in writing” – means no number changes once you’ve agreed to it. The materials we use come from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, procured through Haven’s buying network to keep pricing honest without substituting cheaper alternatives mid-job.

And every visit produces a documented photo record – Haven Standard Clause 4, “Evidence on every job” – so if a return visit is ever needed, we’re working from what we actually found and documented, not from memory.

No hourly rates. No subscriptions. Nothing to sign up for. Every job is priced job-by-job off a free written estimate, confirmed before work begins.

Ask Us to Prove It

Call (980) 580-8641 – a real person picks up, any hour – or book online. Before any work starts, you’ll have a written price, a written scope, and a written warranty in hand. If you’ve already received a written estimate from another company, bring it: our Free Second Opinion costs you nothing. Full terms for the 365-Day Done Right Promise live on our terms page.

Written by Corrine Halstead, Owner at Emberly Chimney Cleaners, serving homeowners nationwide since 2009.