Promise Terms - Emberly Chimney Cleaners

The Promise, in One Paragraph

Every job Emberly Chimney Cleaners performs is backed by a 90-day workmanship promise – no asterisks, no claim forms, no fee to use it. If something we did doesn’t hold, or a part we supplied and installed fails within 90 days of your service date, we come back and make it right at no charge. That’s it. The promise is stamped on every job under the Haven Standard, and it means what it says.

Call (980) 580-8641

What’s Covered

• The workmanship on any service we performed. If we swept it, repaired it, lined it, or capped it and something isn’t right, that’s on us.
• Parts and materials we supplied and installed. Every component sourced through our Haven buying network – DuraFlex liner systems, HeatShield, Gelco, Olympia, Famco, Copperfield – is covered for the full 90-day window.
• A return visit at no charge. We have the job on file; you don’t need to dig up a receipt or fill out anything.
• A full redo when a repair doesn’t hold. A patch that reopens isn’t a repair – we treat it that way and come back to fix it properly.
• Clean-up. We left your home clean when we finished; if a return visit is needed, we leave it clean again.
• The documented photo record. Every visit produces a photo archive under Haven Standard Clause 4 – you’ll have it, we’ll have it, and it’s what we refer to if there’s ever any question about what we found or what we did.

What Isn’t Covered

• Damage caused after our visit by weather, a storm, an impact, or an accident. A falling branch or a freeze-thaw event isn’t something we could have prevented – but call us anyway and we’ll come look.
• Work done by another company or by the homeowner after we left. If someone else touched the same area, we can’t stand behind what they did; we’ll still come out and give you an honest read on what happened.
• Parts or materials the customer supplied. We can only guarantee the quality of what we sourced ourselves through the Haven network.
• Normal wear on equipment we didn’t install. A damper or firebox component that was aging before we arrived isn’t covered by a promise tied to our work.
• Problems you chose to hold off on when we flagged them. If our technician noted something during the visit and you decided to wait, that item isn’t covered – though the flag will be in your photo record, and you can always call us when you’re ready to address it.
• Conditions unrelated to the scope of the job we performed. The promise covers what we did, not the whole chimney system in perpetuity – but if you’re not sure whether something falls inside or outside the scope, call us. We’d rather look than guess.

Before

After

How to Use the Promise

Step 1: Call (980) 580-8641 or book online

A live person picks up every call, around the clock. Tell us you need to use the 90-day promise and give us the address – that’s enough to pull the job up.

Step 2: Tell us the job and roughly when it was done

You don’t need a receipt, a confirmation number, or anything in writing on your end. We document every visit under Haven Standard Clause 4, so the record is already on file with us.

Step 3: We schedule the return visit

No forms to complete, no fee to pay, no hold music while someone decides if you qualify. We look at the job record, confirm it’s within the 90-day window, and put a technician on the calendar.

Step 4: We make it right

The same Haven Standard that covered the original visit covers the return – written scope of what we’re correcting, and a photo record when we’re done. The promise doesn’t close until the work is right.

Timing

The 90-day window opens on the date your service was completed and closes 90 days later. If you notice something on day 91 or 92, call us. We’re not running a stopwatch against you, and we’d rather hear about it than not. Each location operating under the Emberly Chimney Cleaners name is independently owned and operated, but every one of them has agreed to honor this promise as a condition of working under the Haven Standard – so it travels with the brand, not just the location.

Questions About the Promise

If you have a question about whether your job is covered, the fastest answer is a phone call. Reach a live person at (980) 580-8641 any time – no voicemail, no web form, no waiting until Monday. We’ll pull the job record and give you a straight answer.

Written by Corrine Halstead, Owner at Emberly Chimney Cleaners, serving homeowners nationwide since 2009.