Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
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Before
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Before
AfterFast, Reliable Fireplace Services Across Collierville
Fireplace service in Collierville typically runs $95-$225 for a standard inspection and cleaning, and $300-$2,400 for repairs depending on whether we’re addressing a gas log valve, a rusted firebox panel, or a full fireplace insert. We’re the Fireplace Services team at Emberly Chimney Cleaners, and we know the homes here because we work on them every week. Collierville’s planned communities along Schilling Farms, Houston Levee, and the Poplar and Winchester corridors are full of large homes built between 1995 and 2015, and many of those homes have two or more factory-built fireplaces that are now hitting the age where components fail. When you call (980) 580-8641, you’ll reach a live person, and you’ll get a written price before any work starts.
What happens when you call
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A real person answersNo phone trees - you reach a local pro.
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You get an upfront price rangeHonest numbers before anyone is dispatched.
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A background-checked tech heads outLicensed & insured, dispatched right away.
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You approve before work beginsNothing starts until you say go.
Why Emberly Chimney Cleaners Is Collierville’s Preferred Fireplace Services Company
We didn’t become Collierville’s go-to for fireplace work by accident. Homeowners in this area have a specific problem set: prefab fireplaces aging past their UL listing, gas-log conversions with hidden damper restrictions, and chase covers rusting out during Shelby County’s humid summers. Our technicians are trained to look for those things first. Since 2009, we’ve inspected and cleaned more than 38,000 chimneys, and every single one had a documented photo record when the job was done. That’s Clause 4 of the Haven Standard, the inspection protocol we work to, and it’s the reason Collierville customers trust what we tell them. They don’t have to take our word for it. They see the camera footage.
Corrine Halstead, who leads our team, built this company on a simple rule: show the homeowner what you found. Every visit includes an NFPA 211 Level 2 camera-scan inspection, a written scope of work, and a written warranty before anyone picks up a tool. If something can safely wait, we say so. No pressure. And every job is backed by the 365-Day Done Right Promise. If it’s not done right, we make it right.
Our Fireplace Services in Collierville
Gas Fireplace Service
Gas fireplace service in Collierville typically runs $150-$400, depending on whether we’re cleaning the burner and glass, replacing a thermocouple, or diagnosing a pilot outage. A lot of gas fireplace issues in this area trace back to the original conversion. Many Collierville homes, especially in Schilling Farms and the Houston Levee corridor, were built with wood-burning prefab fireboxes and later converted to gas logs. That conversion often left the original factory damper partially in place, and that partially-open damper causes the exact symptoms homeowners call us about: pilot lights that won’t stay lit, sooting on the logs, and a faint gas smell near the fireplace. We check for that restriction on every gas service call we run in Collierville.
Wood Burning Fireplace
We clean and inspect wood-burning fireplaces throughout Collierville, including the brick-facade homes along Poplar and Winchester. A standard sweep and Level 2 inspection runs $195-$325. Wood-burning fireplaces in this area sit dormant for eight or nine months out of the year, which is plenty of time for chimney swifts to take up residence in an uncapped flue. Those birds are federally protected, so if we find an active nest, we stop and reschedule. If the nest is inactive, we remove it and install a proper cap so the problem doesn’t repeat. We also check for third-degree creosote, which forms when a fireplace is burned hard after a long idle stretch, and it’s the kind of buildup that can ignite a chimney fire.
Fireplace Insert
Fireplace insert installation in Collierville runs $2,200-$6,500 depending on the unit and liner configuration. Inserts are a smart move for a lot of the larger homes here because they turn a drafty, inefficient prefab firebox into a real heating source. We install gas, wood, and pellet inserts, and we always run a properly sized flue liner with the install. We source our liners and components from DuraFlex and Copperfield, procured through Haven’s buying network to keep the price honest. If you’re trying to decide between repairing an aging prefab fireplace and installing an insert, we’ll show you the camera footage and give you a written price for both options. You decide.
Damper Repair
Damper repair in Collierville usually runs $180-$450. The problem we see most often in this area isn’t a broken damper, it’s a damper that should have been removed or modified during a gas conversion and wasn’t. The original factory damper on a wood-burning prefab was never designed to work with gas logs, and leaving it partially open creates a draft restriction that causes pilot outages and sooting. We repair, replace, or install proper vented dampers so the system actually works the way it’s supposed to. On a recent Schilling Farms call, we found both flue liners intact on two original Majestic prefab fireplaces, but the chase covers were rusted through from Shelby County humidity, and a chimney swift nest was blocking the upstairs flue. We removed the inactive nest, repaired the fireboxes, installed new chase covers and caps, ran a full Level 2 inspection, and then replaced the gas-log setup’s partially-open factory damper with a proper vented damper to correct a hidden draft restriction. That’s the kind of multi-point work Collierville’s larger homes often need.
BeforeAfterTrusted Brands We Service in Collierville
We service every major brand you’re likely to find in a Collierville home: Heatilator, Majestic, Heat & Glo, Napoleon, Regency, and more. Because so many homes in this area were built in the 1995-2015 window, we keep a working knowledge of which replacement parts are still available and which have been discontinued. For the systems where manufacturer parts are gone, we’ve built experience with aftermarket components from suppliers like HeatShield and Gelco that restore function without forcing a full rebuild. We stock common parts used on Collierville’s most-installed units, so repair turnaround is fast. When we quote a repair, we tell you the part brand and what we’re replacing. You’ll see it in writing.
Common Fireplace Services Problems We See in Collierville Homes
- Gas-log-over-prefab damper restrictions. So many Collierville homes converted wood-burning prefab fireboxes to gas logs, and the original factory damper was left partially in place. That hidden restriction causes pilot outages, sooting, and poor flame appearance, and it gets missed on routine cleaning calls that don’t include a proper inspection.
- Chase cover failure on multi-unit prefab systems. Homes with two or three prefab fireplaces often have chase covers that rusted through during the humid dormant season while nobody was looking. By the time water reaches the firebox and damages the refractory panels, the repair cost has climbed significantly. We catch this early with a camera-scan inspection.
- Idle-season wildlife intrusion. Chimney swifts are common in Collierville, and an uncapped flue on a fireplace that hasn’t been used in months is an open invitation. We find nests, birds, and sometimes squirrels. If the nest is active, we reschedule and come back. If it’s inactive, we remove it and install a cap.
- UL listings lapsing on 1990s prefab systems. Homes built in Collierville’s late-1990s and 2000s boom are full of factory-built fireplaces that are now 20-30 years old. Manufacturer replacement parts for fireboxes and chase covers are becoming unavailable, and the UL listing that certified the system may have lapsed. We assess the system’s actual condition with a Level 2 camera scan and tell you what can be repaired, what should be replaced, and what can safely wait.
Pricing for Fireplace Services in Collierville, TN
Standard chimney and fireplace cleaning with a Level 2 camera inspection runs $195-$325 in Collierville. Gas fireplace service runs $150-$400 depending on what we find. Damper repair or replacement runs $180-$450. Fireback and firebox repairs range from $300 for a single refractory panel replacement up to $2,400 if rebuilding a prefab firebox or installing a new chase cover on a multi-flue home. Fireplace inserts run $2,200-$6,500 installed. The biggest variable on repair costs in Collierville is the age of the system. A 2005-era prefab may have parts available; a 1996 unit may not. We always give you a written price before we touch anything, and we never recommend a repair we can’t show you on camera. Call (980) 580-8641 for a free estimate. If you have a competitor’s written quote, bring it to us. We’ll do a free second opinion on any written estimate.
We Also Serve Cities Near Collierville
Our service area reaches beyond Collierville into the surrounding area. We also provide fireplace services in Germantown, Memphis, Spring Hill, and Franklin. If you’re in one of those areas, you’ll get the same written price, camera-scan documentation, and 365-Day Done Right Promise. For full details on our work in this area, see Fireplace Services in Collierville.
Serving Collierville, TN - Our Local Coverage Area
We’re based in the Collierville area and know this community well. Use the map below to see our service coverage - if you’re nearby, we can almost certainly help.
FAQs - Fireplace Services in Collierville
You need a Level 2 camera-scan inspection to answer that question, and that’s exactly what we do on every visit. The original UL listing on a prefab fireplace from the 1990s has likely lapsed, and internal components like the firebox, baffle, and chase cover may have corroded. We run a camera down the flue and into the firebox, document everything with photos, and tell you in plain terms whether the system is safe to use, repairable, or in need of replacement. You walk away with a written report, not a verbal “looks fine to me.” Call (980) 580-8641 to schedule. Estimates are free.
In our experience, the most common cause in Collierville is a partially-open factory damper left behind from the original wood-burning setup. It restricts the draft, which causes incomplete combustion, which causes sooting on the logs and glass. There are other causes too, like a misaligned log set or a clogged burner, but we check the damper configuration first because we see it so often in homes built in the 1995-2015 window. We’ll show you the issue on camera and fix it properly. Call (980) 580-8641 for an exact quote.
Yes, and here’s why: in Collierville, chimneys do not sit still just because the fireplace is off. Shelby County humidity is working on your chase cover, flashing, and firebox every single month, and chimney swifts do not check your usage habits before nesting in an uncapped flue. The National Fire Protection Association recommends an annual inspection regardless of use, and in our experience, the Collierville homes that skip it are the ones we find with rusted fireboxes and animal blockages on the first cold snap. An inspection is $195-$325, and it catches problems when they’re cheap. Call (980) 580-8641 to book.
Often we can repair it, and we’ll show you exactly what we’re working with before you spend a dollar. Surface rust on the firebox floor can sometimes be treated and painted with high-temp coatings. If the refractory panels are cracked or crumbling, we replace them; those panel replacements in Collierville run $300-$700 per panel depending on the unit. If the metal firebox itself has corroded through or the chase cover has failed and let water in, we’ll quote a full rebuild or an insert installation and put both numbers in writing. Some 1990s prefab systems are beyond the point where manufacturer parts exist, and in those cases, an insert is usually the smarter investment. We’ll help you compare the real numbers. Call (980) 580-8641 for a free estimate.
They should both be inspected at the same time, and we can clean both on the same visit, but whether both need a full sweep depends on what we find. A fireplace that hasn’t been used all year may not need a cleaning, but it absolutely still needs the Level 2 camera-scan inspection, because that’s what catches chase cover failure, water intrusion, and wildlife nesting on the unused flue. We’ve been on Schilling Farms homes where the downstairs fireplace was used all winter and the upstairs one was host to a chimney swift. We inspect both, report on both, and only sweep what actually needs it. You’ll get one written report covering every flue. Call (980) 580-8641 to schedule.
Written by Corrine Halstead, Owner at Emberly Chimney Cleaners, serving Collierville under the Haven Standard.
