Franchisee Stories - Emberly Chimney Cleaners

Franchisee Success Stories

The owners who do best with a Emberly Chimney Cleaners territory are not former chimney technicians. They’re people who built something else first: a career in operations, a service business, a decade in corporate sales they were ready to leave. What they share is a low tolerance for corner-cutting and a willingness to hand a customer a written price and stand behind it. They wanted a business where the standard was already set.

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Meet Our Owners

Bethany Q. - Charlotte, North Carolina

Bethany spent eleven years managing regional logistics for a beverage distributor before she started looking for something she could own. What she noticed about Emberly Chimney Cleaners was that the model did not require her to learn a trade from scratch. The training covered it, the camera documentation system covered it, and the 38,000-job archive covered what to expect when a technician opens a flue. The thing she didn’t expect was how much the written-price clause would mean to her personally. No negotiating at the door, no arriving at a quote after the work is half done. She runs two trucks now and says the closest thing to a bad day is a homeowner who read the three-star reviews of a competitor and called her because the price was on the page.

Divya G. - Austin, Texas

Divya came from healthcare administration, where documentation was the job and missing documentation was a liability. When she read Haven Standard Clause 4, the photo record on every visit, she said it felt like the business had been designed for her. She got her territory, hired her first technician, and built a local reputation by showing homeowners what the camera found. In Austin, where masonry chimneys sit on limestone and clay-liner deterioration is common, the Level 2 camera-scan is not a premium add-on for her crew. It’s the baseline. Divya says the most useful thing she owns is the archive: when a customer questions a liner recommendation, she pulls the footage and walks them through it, frame by frame.

Simone M. - Denver, Colorado

Simone owned a small residential cleaning company for six years before joining. She understood recurring home-service work, but she was tired of racing to the bottom on price. What she wanted was a service where the scope was definable and the documentation was defensible. Chimney cleaning gave her that. Her background matters when she talks to homeowners in Denver about creosote buildup from pine-heavy fires and the freeze-thaw cycles that work on brick and crown mortar above 5,000 feet. She runs the business her way: text on the way, named tech on the job, photo report before the truck leaves the driveway. The Haven Standard gives her the system. The neighbors give her the referrals.

Paul P. - Columbus, Ohio

Paul spent two decades in restaurant operations before he decided he was done with seventy-hour weeks and thin margins. He considered a few franchise models and kept coming back to the same problem: most of them wanted him to sell something he could not prove. Emberly Chimney Cleaners was different. The Free Second Opinion policy, where a competitor’s written estimate is reviewed line by line, fit how Paul likes to do business. He does not have to undercut anyone. He just has to show the scope, the materials, and the price in writing. In Columbus, where older neighborhoods are full of clay-lined masonry chimneys installed forty to sixty years ago, his technicians see the same failures repeatedly: spalled bricks, cracked crowns, missing caps. Paul likes the repetition. It means the playbook works.

Your Story Starts Here

If you are looking for a business where the standard is documented and the price is always in writing, call (980) 580-8641 to talk with our team, or request the info kit below. No presentation, no pressure. Just the model on paper.

Written by Corrine Halstead, Owner at Emberly Chimney Cleaners, serving homeowners since 2009.